Tonight’s brief
Your team walks in knowing what you know. Vigil writes the brief from the night’s live data, and the duty manager adds what the data can’t see.
Built before doors open.
National threat level, the checks to run, expected numbers and weather, compiled automatically and ready to publish.
Your note, on top.
VIP arrivals, a late finish, a police walk-through. Add it in plain words and it goes out with the brief.
Read, not just sent.
Publish to the staff on shift and see who has opened it. Every version is locked and logged.
WHAT IT’S WORTH
~8 hrs
A month back for the duty manager, at 20 minutes a night across 25 nights.
And a team that walks in knowing what you know.
Illustrative time-saving example. Your numbers will differ.
Threat picture
One number, every input shown. Vigil scores the night from your incidents, the national threat level, capacity and events. The system flags, the supervisor decides, and no score ever triggers an action on its own.
See why, not just what.
Each factor shows exactly how much it moved the score, with a confidence range, so nobody has to trust a black box.
WHAT IT’S WORTH
11 inputs
Incidents, severity, national threat level, capacity, events, weather and more, each shown with its exact contribution.
The system flags. Your supervisor decides.
Cameras
Bring the cameras you already have. Three plain questions work out how your system is wired, then Vigil finds the cameras for you.
Modern or legacy, both work.
IP cameras connect directly. Older DVR systems connect through a small gateway that Vigil ships.
Three questions, one answer.
No jargon, no site survey. Answer yes or no and the wizard picks the right path.
Found in seconds.
Discover cameras on the network automatically or paste a link. Passwords are stored encrypted and never kept with the camera address.
WHAT IT’S WORTH
No new cameras
Use the CCTV you already own. IP cameras connect directly and older systems go through a small gateway.
No rip-and-replace, no site survey.
Customer service
Tickets, answered, not lost. Complaints, compliments and lost property in one queue, sorted and routed before anyone opens them.
Triage done for you.
Each message gets a suggested category and priority and goes to the right manager, with the full thread and a clear lifecycle from open to closed.
WHAT IT’S WORTH
Every ticket
Complaints, compliments and lost property in one queue, triaged before anyone opens them.
Fewer one-star reviews that started as an unanswered email.
Emergency PA
The right words, in every language, before you need them. Pre-approved announcements for evacuate, invacuate, lockdown, alert, all clear and test.
Signed off by a fluent speaker.
Every message is reviewed by a named fluent speaker who has listened to the audio. A language can’t go live until all six messages are approved.
WHAT IT’S WORTH
6 messages
Evacuate, invacuate, lockdown, alert, all clear and test, approved in advance in every language you serve.
The worst moment is the wrong time to write a script.
A Friday, start to finish
18:00
The brief compiles itself: threat level, tonight’s bans, expected numbers and weather.
18:20
The duty manager adds a note about a VIP table and a late finish, then publishes.
19:45
Every staff member on shift has opened the brief.
21:00
Doors open. The threat picture shows what’s driving tonight’s risk.
23:15
A complaint comes in about the queue. It’s triaged and routed before anyone opens it.
03:00
Close. Tomorrow’s brief already knows what happened tonight.
Who it’s for
Duty manager
Everything you need between doors open and lights up, on one screen.
Door team
Know tonight’s bans, threats and notes before the first guest arrives.
Owner
See that every shift was briefed, and when.
The difference it makes
BEFORE
AFTER
A brief on the back of a rota
A brief compiled from live data
Hoping everyone heard the update
Read receipts for every staff member
Complaints lost in a shared inbox
Every ticket triaged and tracked
Writing an emergency announcement under pressure
Approved messages ready in every language
The whole night, on one screen.
Connect
All systems operational
Updates on new features and releases.
Vigil
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