Incident management

Incident management

Incident management

Incident management

What happened,

What happened,

on the record.

on the record.

What happened, on the record. Incidents, refusals and ejections logged in seconds by the person who was there. Every entry is timestamped, signed and chained, so nobody can quietly change it later.

What happened, on the record. Incidents, refusals and ejections logged in seconds by the person who was there. Every entry is timestamped, signed and chained, so nobody can quietly change it later.

Log it while it’s fresh.

Title, type, severity, location and the narrative in one screen. Sealed the moment you save, with gentle prompts that keep reports factual.

Review, escalate, seal.

Every record opens as a case file. Mark it reviewed, add the person to your watchlist or share it to your Pubwatch in one click.

Nothing slips through.

Open records sit at the top until someone actions them. Filter by severity, status or category, and export the lot when someone asks.

One night, on the record

23:42

A guest is refused at the door for intoxication. The supervisor logs it on their phone in under a minute: reason, time, location.

00:15

The same guest tries the side entrance. Staff can see the earlier refusal instantly.

01:30

A glass is thrown on the dance floor. The duty manager files an incident with what happened, who was involved and what was done.

Next morning

The manager reviews both records, marks them reviewed and seals them.

Three weeks later

The licensing officer asks about that night. The full record, made at the time, is ready in seconds.

What’s included

Incidents, refusals and ejections in one log

Type, severity, location and narrative on every record

Timestamped by the device, not typed in afterwards

Records signed and chained, with every later edit tracked

Open, escalated and sealed states, so nothing gets forgotten

Search and filter by status, severity and category

Add to watchlist or share to Pubwatch from the record

Prompts that keep reports factual and fair

The difference it makes

BEFORE

AFTER

Paper logs that get lost or spilled on

Every record in one place, backed up

Reports written up days later from memory

Logged at the time by the person who was there

No way to prove a record wasn’t changed

Signed, sealed and tamper-evident

Scrambling when the council calls

The full history in seconds

Who it’s for

Door supervisor

Log a refusal in seconds without leaving the door.

Duty manager

See everything that happened tonight and close it off properly.

Owner or DPS

Know your venue’s record will stand up when it matters.

All systems operational

Updates on new features and releases.

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